General Manager
Lead the entire hotel through culture, accountability, commercial awareness, financial discipline, quality, risk, and long-term action planning.
Training AvailableStart Training · 6 hr · 18 lessons →Every completed role connected to training
Explore Hotel Roles
Search by role, department, or career level, then open the complete training available for that path.
45 roles shown · 28 with direct training
Assistant General Manager
Support the general manager, lead daily operations, coordinate departments, coach supervisors, and manage escalations with sound judgment.
Training AvailableStart Training · 5 hr · 14 lessons →Operations Manager
Coordinate front office, housekeeping, engineering, staffing, readiness, quality, reports, and improvement planning.
Training AvailableStart Training · 5 hr · 14 lessons →Manager on Duty
Prepare for duty shifts, recognize incidents, coordinate departments, protect privacy, document decisions, and escalate appropriately.
Training AvailableStart Training · 4 hr 30 min · 12 lessons →Front Desk Agent
Manage arrivals, departures, payments, requests, privacy, and handoffs with confidence.
Training AvailableStart Training · 4 hr · 14 lessons →Night Auditor
Serve overnight guests, review daily activity, reconcile basic records, and prepare a clean morning handoff.
Training AvailableStart Training · 3 hr · 10 lessons →Front Office Supervisor
Prepare the desk, manage coverage, support agents, coordinate room readiness, and lead guest escalations.
Training AvailableStart Training · 4 hr · 12 lessons →Front Office Manager
Lead staffing, standards, inventory coordination, controls, productivity, service recovery, and supervisor development.
Training AvailableStart Training · 4 hr 30 min · 14 lessons →Guest Services Agent
Build role knowledge through related hotel foundations and department training.
Related Training AvailableExplore Related Training →Reservations Agent
Build role knowledge through related hotel foundations and department training.
Related Training AvailableExplore Related Training →Bell Attendant
Build role knowledge through related hotel foundations and department training.
Related Training AvailableExplore Related Training →Concierge
Build role knowledge through related hotel foundations and department training.
Related Training AvailableExplore Related Training →Room Attendant
Prepare safe, clean, consistent guest rooms while protecting privacy, quality, and productivity.
Training AvailableStart Training · 4 hr · 14 lessons →House Person
Support room readiness, maintain public areas, deliver supplies, and communicate priorities professionally.
Training AvailableStart Training · 3 hr 15 min · 12 lessons →Laundry Attendant
Build role knowledge through related hotel foundations and department training.
Related Training AvailableExplore Related Training →Housekeeping Inspector
Build role knowledge through related hotel foundations and department training.
Related Training AvailableExplore Related Training →Housekeeping Supervisor
Plan assignments, inspect rooms, coach performance, control priorities, and protect quality and safety.
Training AvailableStart Training · 4 hr · 14 lessons →Executive Housekeeper
Lead labor, productivity, quality, linen, supplies, purchasing, training, retention, and department planning.
Training AvailableStart Training · 4 hr 30 min · 14 lessons →Maintenance Technician
Recognize work-order priorities, isolate risk, communicate with guests, document accurately, and escalate licensed work.
Training AvailableStart Training · 4 hr · 14 lessons →Engineering Supervisor
Build role knowledge through related hotel foundations and department training.
Related Training AvailableExplore Related Training →Chief Engineer
Lead preventive maintenance, life-safety awareness, work priorities, vendors, utilities, records, capital planning, and emergency readiness.
Training AvailableStart Training · 5 hr 30 min · 16 lessons →Grounds and Public-Area Maintenance
Build role knowledge through related hotel foundations and department training.
Related Training AvailableExplore Related Training →Sales Coordinator
Record leads, prepare approved materials, manage group details, track follow-up, and support site tours and reporting.
Training AvailableStart Training · 3 hr 30 min · 12 lessons →Sales Manager
Prospect, qualify, develop accounts, present the property, negotiate within authority, and measure sales results.
Training AvailableStart Training · 4 hr 30 min · 14 lessons →Director of Sales
Build hotel sales strategy, deploy the team, coach account development, lead commercial collaboration, and report performance.
Training AvailableStart Training · 5 hr 30 min · 16 lessons →Catering Sales Manager
Build role knowledge through related hotel foundations and department training.
Related Training AvailableExplore Related Training →Revenue Manager
Understand demand, supply, occupancy, ADR, RevPAR, pace, forecasting, distribution, groups, and performance trends.
Training AvailableStart Training · 4 hr 30 min · 14 lessons →Revenue Analyst
Understand demand, supply, occupancy, ADR, RevPAR, pace, forecasting, distribution, groups, and performance trends.
Training AvailableStart Training · 4 hr 30 min · 14 lessons →Revenue Management for General Managers
Build role knowledge through related hotel foundations and department training.
Related Training AvailableExplore Related Training →Restaurant Server
Prepare for service, build menu knowledge, take accurate orders, protect allergy information, coordinate teams, and recover guest concerns.
Training AvailableStart Training · 4 hr · 14 lessons →Host or Hostess
Build role knowledge through related hotel foundations and department training.
Related Training AvailableExplore Related Training →Bartender
Organize the bar, build beverage knowledge, serve responsibly, protect controls, coordinate events, and close safely.
Training AvailableStart Training · 4 hr · 14 lessons →Cook
Build role knowledge through related hotel foundations and department training.
Related Training AvailableExplore Related Training →Steward or Dishwasher
Build role knowledge through related hotel foundations and department training.
Related Training AvailableExplore Related Training →Banquet Server
Read event information, prepare service, coordinate timing, protect food safety, manage changes, and grow professionally.
Training AvailableStart Training · 3 hr · 12 lessons →Banquet Manager
Build role knowledge through related hotel foundations and department training.
Related Training AvailableExplore Related Training →Food and Beverage Manager
Lead service, staffing, assignments, safety awareness, guest recovery, controls, productivity, coaching, and closing.
Training AvailableStart Training · 4 hr · 14 lessons →Accounting Clerk
Understand hotel revenue, controls, labor, budgets, forecasts, P&L statements, variances, GOP, NOI, and manager accountability.
Training AvailableStart Training · 5 hr 30 min · 16 lessons →Controller
Understand hotel revenue, controls, labor, budgets, forecasts, P&L statements, variances, GOP, NOI, and manager accountability.
Training AvailableStart Training · 5 hr 30 min · 16 lessons →Director of Finance
Understand hotel revenue, controls, labor, budgets, forecasts, P&L statements, variances, GOP, NOI, and manager accountability.
Training AvailableStart Training · 5 hr 30 min · 16 lessons →Human Resources Coordinator
Build role knowledge through related hotel foundations and department training.
Related Training AvailableExplore Related Training →Human Resources Manager
Support recruiting, onboarding, records, development, employee relations, safety awareness, culture, and organizational change within policy.
Training AvailableStart Training · 5 hr 30 min · 16 lessons →Security Officer
Recognize hazards, protect people, escalate promptly, and follow approved property procedures.
Training AvailableStart Training · 2 hr 30 min · 10 lessons →Safety Lead
Build role knowledge through related hotel foundations and department training.
Related Training AvailableExplore Related Training →Loss Prevention
Build role knowledge through related hotel foundations and department training.
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