All DepartmentsStart Course
Hotel Industry Fundamentals
Understand hotel structures, departments, guest journeys, performance measures, and career possibilities.
New to Hotels · 2 hr 15 min · 8 lessons · Certificate eligibleStart Course →30 complete free programs
Start Learning
Explore 398 structured lessons, 30 certificate paths, and training for every stage of a hotel career.
30 complete courses
All DepartmentsStart Course
Hospitality Professionalism
Build reliable, respectful habits that protect guests, coworkers, and the hotel.
New to Hotels · 2 hr · 8 lessons · Certificate eligibleStart Course →Guest ExperienceStart Course
Guest Service Fundamentals
Listen well, set honest expectations, recover service, and protect the guest relationship.
New to Hotels · 2 hr 30 min · 10 lessons · Certificate eligibleStart Course →Safety and SecurityStart Course
Hotel Safety Awareness
Recognize hazards, protect people, escalate promptly, and follow approved property procedures.
New to Hotels · 2 hr 30 min · 10 lessons · Certificate eligibleStart Course →Front OfficeStart Course
Front Desk Agent Training
Manage arrivals, departures, payments, requests, privacy, and handoffs with confidence.
Front-Line Employee · 4 hr · 14 lessons · Certificate eligibleStart Course →Front OfficeStart Course
Night Auditor Training
Serve overnight guests, review daily activity, reconcile basic records, and prepare a clean morning handoff.
Front-Line Employee · 3 hr · 10 lessons · Certificate eligibleStart Course →HousekeepingStart Course
Room Attendant Training
Prepare safe, clean, consistent guest rooms while protecting privacy, quality, and productivity.
Front-Line Employee · 4 hr · 14 lessons · Certificate eligibleStart Course →HousekeepingStart Course
House Person Training
Support room readiness, maintain public areas, deliver supplies, and communicate priorities professionally.
Front-Line Employee · 3 hr 15 min · 12 lessons · Certificate eligibleStart Course →SalesStart Course
Hotel Sales Fundamentals
Recognize, qualify, document, and hand off hotel revenue opportunities without exceeding authority.
Front-Line Employee · 4 hr · 14 lessons · Certificate eligibleStart Course →LeadershipStart Course
Hotel Supervisor Foundations
Set expectations, run shifts, coach employees, manage escalations, and communicate accountability.
Experienced Employee · 4 hr · 14 lessons · Certificate eligibleStart Course →Front OfficeStart Course
Front Office Supervisor Training
Prepare the desk, manage coverage, support agents, coordinate room readiness, and lead guest escalations.
Supervisor · 4 hr · 12 lessons · Certificate eligibleStart Course →Front OfficeStart Course
Front Office Manager Foundations
Lead staffing, standards, inventory coordination, controls, productivity, service recovery, and supervisor development.
Department Manager · 4 hr 30 min · 14 lessons · Certificate eligibleStart Course →HousekeepingStart Course
Housekeeping Supervisor Training
Plan assignments, inspect rooms, coach performance, control priorities, and protect quality and safety.
Supervisor · 4 hr · 14 lessons · Certificate eligibleStart Course →HousekeepingStart Course
Executive Housekeeper Foundations
Lead labor, productivity, quality, linen, supplies, purchasing, training, retention, and department planning.
Department Manager · 4 hr 30 min · 14 lessons · Certificate eligibleStart Course →EngineeringStart Course
Maintenance Technician Training
Recognize work-order priorities, isolate risk, communicate with guests, document accurately, and escalate licensed work.
Front-Line Employee · 4 hr · 14 lessons · Certificate eligibleStart Course →SalesStart Course
Hotel Sales Coordinator Training
Record leads, prepare approved materials, manage group details, track follow-up, and support site tours and reporting.
Front-Line Employee · 3 hr 30 min · 12 lessons · Certificate eligibleStart Course →SalesStart Course
Hotel Sales Manager Foundations
Prospect, qualify, develop accounts, present the property, negotiate within authority, and measure sales results.
Department Manager · 4 hr 30 min · 14 lessons · Certificate eligibleStart Course →RevenueStart Course
Revenue Management Fundamentals
Understand demand, supply, occupancy, ADR, RevPAR, pace, forecasting, distribution, groups, and performance trends.
Department Manager · 4 hr 30 min · 14 lessons · Certificate eligibleStart Course →Food and BeverageStart Course
Banquet Server Training
Read event information, prepare service, coordinate timing, protect food safety, manage changes, and grow professionally.
Front-Line Employee · 3 hr · 12 lessons · Certificate eligibleStart Course →Food and BeverageStart Course
Food and Beverage Supervisor Foundations
Lead service, staffing, assignments, safety awareness, guest recovery, controls, productivity, coaching, and closing.
Supervisor · 4 hr · 14 lessons · Certificate eligibleStart Course →General ManagementStart Course
General Manager Foundations
Lead the entire hotel through culture, accountability, commercial awareness, financial discipline, quality, risk, and long-term action planning.
Executive Leadership · 6 hr · 18 lessons · Certificate eligibleStart Course →General ManagementStart Course
Assistant General Manager Foundations
Support the general manager, lead daily operations, coordinate departments, coach supervisors, and manage escalations with sound judgment.
Executive Leadership · 5 hr · 14 lessons · Certificate eligibleStart Course →General ManagementStart Course
Operations Manager Foundations
Coordinate front office, housekeeping, engineering, staffing, readiness, quality, reports, and improvement planning.
Executive Leadership · 5 hr · 14 lessons · Certificate eligibleStart Course →General ManagementStart Course
Manager on Duty Training
Prepare for duty shifts, recognize incidents, coordinate departments, protect privacy, document decisions, and escalate appropriately.
Supervisor · 4 hr 30 min · 12 lessons · Certificate eligibleStart Course →SalesStart Course
Director of Sales Foundations
Build hotel sales strategy, deploy the team, coach account development, lead commercial collaboration, and report performance.
Department Manager · 5 hr 30 min · 16 lessons · Certificate eligibleStart Course →EngineeringStart Course
Chief Engineer Foundations
Lead preventive maintenance, life-safety awareness, work priorities, vendors, utilities, records, capital planning, and emergency readiness.
Department Manager · 5 hr 30 min · 16 lessons · Certificate eligibleStart Course →Food and BeverageStart Course
Restaurant Server Training
Prepare for service, build menu knowledge, take accurate orders, protect allergy information, coordinate teams, and recover guest concerns.
Front-Line Employee · 4 hr · 14 lessons · Certificate eligibleStart Course →Food and BeverageStart Course
Hotel Bartender Foundations
Organize the bar, build beverage knowledge, serve responsibly, protect controls, coordinate events, and close safely.
Front-Line Employee · 4 hr · 14 lessons · Certificate eligibleStart Course →Human ResourcesStart Course
Human Resources Manager Foundations
Support recruiting, onboarding, records, development, employee relations, safety awareness, culture, and organizational change within policy.
Department Manager · 5 hr 30 min · 16 lessons · Certificate eligibleStart Course →Accounting and FinanceStart Course
Hotel Accounting and Finance Fundamentals
Understand hotel revenue, controls, labor, budgets, forecasts, P&L statements, variances, GOP, NOI, and manager accountability.
Department Manager · 5 hr 30 min · 16 lessons · Certificate eligibleStart Course →