One hotel. Many connected teams.
How the Hotel Works as One Team
Explore each department’s purpose, roles, training, career path, and most important handoffs.
DepartmentGeneral Management
Sets direction, aligns leaders, and protects the whole guest and business operation.
Key roles: General Manager · Assistant General Manager · Operations Manager · Manager on Duty
Available training: General Manager Foundations · Assistant General Manager Foundations · Operations Manager Foundations · Manager on Duty Training
Main handoffs: Confirm facts, priorities, ownership, timing, authority, and follow-up with connected departments.
Suggested starting course: Hotel Supervisor Foundations
View Department Training →View Career Path →DepartmentFront Office
Owns arrivals, departures, guest communication, and the daily center of hotel information.
Key roles: Front Desk Agent · Night Auditor · Front Office Supervisor · Front Office Manager · Guest Services Agent · Reservations Agent
Available training: Front Desk Agent Training · Night Auditor Training · Front Office Supervisor Training · Front Office Manager Foundations
Main handoffs: Confirm facts, priorities, ownership, timing, authority, and follow-up with connected departments.
Suggested starting course: Front Desk Agent Training
View Department Training →View Career Path →DepartmentHousekeeping
Creates clean, safe, guest-ready rooms and public spaces.
Key roles: Room Attendant · House Person · Laundry Attendant · Housekeeping Inspector · Housekeeping Supervisor · Executive Housekeeper
Available training: Room Attendant Training · House Person Training · Housekeeping Supervisor Training · Executive Housekeeper Foundations
Main handoffs: Confirm facts, priorities, ownership, timing, authority, and follow-up with connected departments.
Suggested starting course: Room Attendant Training
View Department Training →View Career Path →DepartmentEngineering
Protects the building, equipment, comfort, and operational continuity.
Key roles: Maintenance Technician · Engineering Supervisor · Chief Engineer · Grounds and Public-Area Maintenance
Available training: Maintenance Technician Training · Chief Engineer Foundations
Main handoffs: Confirm facts, priorities, ownership, timing, authority, and follow-up with connected departments.
Suggested starting course: Hotel Safety Awareness
View Department Training →View Career Path →DepartmentSales
Builds account relationships and turns demand into qualified hotel business.
Key roles: Sales Coordinator · Sales Manager · Director of Sales · Catering Sales Manager
Available training: Hotel Sales Fundamentals · Hotel Sales Coordinator Training · Hotel Sales Manager Foundations · Director of Sales Foundations
Main handoffs: Confirm facts, priorities, ownership, timing, authority, and follow-up with connected departments.
Suggested starting course: Hotel Sales Fundamentals
View Department Training →View Career Path →DepartmentRevenue
Balances price, demand, inventory, and business mix.
Key roles: Revenue Manager · Revenue Analyst · Revenue Management for General Managers
Available training: Revenue Management Fundamentals
Main handoffs: Confirm facts, priorities, ownership, timing, authority, and follow-up with connected departments.
Suggested starting course: Hotel Industry Fundamentals
View Department Training →View Career Path →DepartmentFood and Beverage
Delivers safe, welcoming dining and event experiences.
Key roles: Restaurant Server · Host or Hostess · Bartender · Cook · Steward or Dishwasher · Banquet Server
Available training: Banquet Server Training · Food and Beverage Supervisor Foundations · Restaurant Server Training · Hotel Bartender Foundations
Main handoffs: Confirm facts, priorities, ownership, timing, authority, and follow-up with connected departments.
Suggested starting course: Guest Service Fundamentals
View Department Training →View Career Path →DepartmentAccounting
Turns daily activity into accurate controls, reporting, and financial decisions.
Key roles: Accounting Clerk · Controller · Director of Finance
Available training: Hotel Accounting and Finance Fundamentals
Main handoffs: Confirm facts, priorities, ownership, timing, authority, and follow-up with connected departments.
Suggested starting course: Night Auditor Training
View Department Training →View Career Path →DepartmentHuman Resources
Supports hiring, development, policy, and the employee experience.
Key roles: Human Resources Coordinator · Human Resources Manager
Available training: Human Resources Manager Foundations
Main handoffs: Confirm facts, priorities, ownership, timing, authority, and follow-up with connected departments.
Suggested starting course: Hospitality Professionalism
View Department Training →View Career Path →DepartmentSafety and Security
Protects guests, employees, information, and property.
Key roles: Security Officer · Safety Lead · Loss Prevention
Available training: Hotel Safety Awareness
Main handoffs: Confirm facts, priorities, ownership, timing, authority, and follow-up with connected departments.
Suggested starting course: Hotel Safety Awareness
View Department Training →View Career Path →