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Twenty hotel models and market positions

Hotel Types & Segments

Learn the general service model, facilities, staffing approach, guest expectations, departments, and career considerations for different hotel types.

01

Economy

Service model: Varies by market position, length of stay, facilities, and brand or independent strategy.

Common facilities: Guestrooms plus selected food, meeting, recreation, parking, or extended-stay amenities depending on the property.

Staffing: Department depth generally grows with service complexity and facility mix.

Career considerations: Employees may gain broader cross-training in leaner operations or deeper specialization in full-service environments.

02

Midscale

Service model: Varies by market position, length of stay, facilities, and brand or independent strategy.

Common facilities: Guestrooms plus selected food, meeting, recreation, parking, or extended-stay amenities depending on the property.

Staffing: Department depth generally grows with service complexity and facility mix.

Career considerations: Employees may gain broader cross-training in leaner operations or deeper specialization in full-service environments.

03

Upper-midscale

Service model: Varies by market position, length of stay, facilities, and brand or independent strategy.

Common facilities: Guestrooms plus selected food, meeting, recreation, parking, or extended-stay amenities depending on the property.

Staffing: Department depth generally grows with service complexity and facility mix.

Career considerations: Employees may gain broader cross-training in leaner operations or deeper specialization in full-service environments.

04

Upscale

Service model: Varies by market position, length of stay, facilities, and brand or independent strategy.

Common facilities: Guestrooms plus selected food, meeting, recreation, parking, or extended-stay amenities depending on the property.

Staffing: Department depth generally grows with service complexity and facility mix.

Career considerations: Employees may gain broader cross-training in leaner operations or deeper specialization in full-service environments.

05

Upper-upscale

Service model: Varies by market position, length of stay, facilities, and brand or independent strategy.

Common facilities: Guestrooms plus selected food, meeting, recreation, parking, or extended-stay amenities depending on the property.

Staffing: Department depth generally grows with service complexity and facility mix.

Career considerations: Employees may gain broader cross-training in leaner operations or deeper specialization in full-service environments.

06

Luxury

Service model: Varies by market position, length of stay, facilities, and brand or independent strategy.

Common facilities: Guestrooms plus selected food, meeting, recreation, parking, or extended-stay amenities depending on the property.

Staffing: Department depth generally grows with service complexity and facility mix.

Career considerations: Employees may gain broader cross-training in leaner operations or deeper specialization in full-service environments.

07

Select-service

Service model: Varies by market position, length of stay, facilities, and brand or independent strategy.

Common facilities: Guestrooms plus selected food, meeting, recreation, parking, or extended-stay amenities depending on the property.

Staffing: Department depth generally grows with service complexity and facility mix.

Career considerations: Employees may gain broader cross-training in leaner operations or deeper specialization in full-service environments.

08

Limited-service

Service model: Varies by market position, length of stay, facilities, and brand or independent strategy.

Common facilities: Guestrooms plus selected food, meeting, recreation, parking, or extended-stay amenities depending on the property.

Staffing: Department depth generally grows with service complexity and facility mix.

Career considerations: Employees may gain broader cross-training in leaner operations or deeper specialization in full-service environments.

09

Full-service

Service model: Varies by market position, length of stay, facilities, and brand or independent strategy.

Common facilities: Guestrooms plus selected food, meeting, recreation, parking, or extended-stay amenities depending on the property.

Staffing: Department depth generally grows with service complexity and facility mix.

Career considerations: Employees may gain broader cross-training in leaner operations or deeper specialization in full-service environments.

10

Extended-stay

Service model: Varies by market position, length of stay, facilities, and brand or independent strategy.

Common facilities: Guestrooms plus selected food, meeting, recreation, parking, or extended-stay amenities depending on the property.

Staffing: Department depth generally grows with service complexity and facility mix.

Career considerations: Employees may gain broader cross-training in leaner operations or deeper specialization in full-service environments.

11

Resort

Service model: Varies by market position, length of stay, facilities, and brand or independent strategy.

Common facilities: Guestrooms plus selected food, meeting, recreation, parking, or extended-stay amenities depending on the property.

Staffing: Department depth generally grows with service complexity and facility mix.

Career considerations: Employees may gain broader cross-training in leaner operations or deeper specialization in full-service environments.

12

Boutique

Service model: Varies by market position, length of stay, facilities, and brand or independent strategy.

Common facilities: Guestrooms plus selected food, meeting, recreation, parking, or extended-stay amenities depending on the property.

Staffing: Department depth generally grows with service complexity and facility mix.

Career considerations: Employees may gain broader cross-training in leaner operations or deeper specialization in full-service environments.

13

Convention

Service model: Varies by market position, length of stay, facilities, and brand or independent strategy.

Common facilities: Guestrooms plus selected food, meeting, recreation, parking, or extended-stay amenities depending on the property.

Staffing: Department depth generally grows with service complexity and facility mix.

Career considerations: Employees may gain broader cross-training in leaner operations or deeper specialization in full-service environments.

14

Airport

Service model: Varies by market position, length of stay, facilities, and brand or independent strategy.

Common facilities: Guestrooms plus selected food, meeting, recreation, parking, or extended-stay amenities depending on the property.

Staffing: Department depth generally grows with service complexity and facility mix.

Career considerations: Employees may gain broader cross-training in leaner operations or deeper specialization in full-service environments.

15

Casino

Service model: Varies by market position, length of stay, facilities, and brand or independent strategy.

Common facilities: Guestrooms plus selected food, meeting, recreation, parking, or extended-stay amenities depending on the property.

Staffing: Department depth generally grows with service complexity and facility mix.

Career considerations: Employees may gain broader cross-training in leaner operations or deeper specialization in full-service environments.

16

Independent

Service model: Varies by market position, length of stay, facilities, and brand or independent strategy.

Common facilities: Guestrooms plus selected food, meeting, recreation, parking, or extended-stay amenities depending on the property.

Staffing: Department depth generally grows with service complexity and facility mix.

Career considerations: Employees may gain broader cross-training in leaner operations or deeper specialization in full-service environments.

17

Soft brand

Service model: Varies by market position, length of stay, facilities, and brand or independent strategy.

Common facilities: Guestrooms plus selected food, meeting, recreation, parking, or extended-stay amenities depending on the property.

Staffing: Department depth generally grows with service complexity and facility mix.

Career considerations: Employees may gain broader cross-training in leaner operations or deeper specialization in full-service environments.

18

Branded hotel

Service model: Varies by market position, length of stay, facilities, and brand or independent strategy.

Common facilities: Guestrooms plus selected food, meeting, recreation, parking, or extended-stay amenities depending on the property.

Staffing: Department depth generally grows with service complexity and facility mix.

Career considerations: Employees may gain broader cross-training in leaner operations or deeper specialization in full-service environments.

19

Owner-operated hotel

Service model: Varies by market position, length of stay, facilities, and brand or independent strategy.

Common facilities: Guestrooms plus selected food, meeting, recreation, parking, or extended-stay amenities depending on the property.

Staffing: Department depth generally grows with service complexity and facility mix.

Career considerations: Employees may gain broader cross-training in leaner operations or deeper specialization in full-service environments.

20

Management-company-operated hotel

Service model: Varies by market position, length of stay, facilities, and brand or independent strategy.

Common facilities: Guestrooms plus selected food, meeting, recreation, parking, or extended-stay amenities depending on the property.

Staffing: Department depth generally grows with service complexity and facility mix.

Career considerations: Employees may gain broader cross-training in leaner operations or deeper specialization in full-service environments.

These descriptions are general educational patterns, not universal rules. Confirm the actual service model, departments, staffing, and standards at each property.

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